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Doing Phones The Right Way

An Overview of the Different Types of Small Business Phone Systems Today

A professional phone system for your small business is important, knowing it’s a major point of communication that links you with your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, the best way to start is with a good knowledge of the various options you have.

There are four main types of commercial phone systems on the market today. Let’s start off with what is perhaps the most familiar to us, the Private Branch Exchange (PBX) system. PBX systems are those which are generally housed in massive cabinets and come with dedicated operators. But there are PBX systems that are smaller and specifically designed for small businesses. As these systems become more popular, they have become more affordable too, so this may be a great option for your small business.

The key system is another popular choice for small to mid-size businesses. This type works with a key system unit (KSU), which works by controlling every other phone within a network. The KSU controls the features and functions of each phone, and makes sure that there will only be one user per line at a time.

Over the last few years, the PBX system has become highly similar to the key system when it comes to features and functionality. Phone systems that have the features of both PBX and key systems are known as hybrids, and are usually more expandable than the individual systems.

If your small business only has a maximum of 10 employees, the best choice for you might be a KSU-less system. This system is composed of typical KSU phones with the same functions and features, but there will be no central unit. One of the biggest advantages of KSU-less systems is that unlike other phone systems, they are not affixed to the building. As the technology is part of the phones themselves, there will be no problem moving the system to a new location if necessary.

A relatively new small business phone system technology is called voice over Internet protocol or VoIP. Instead of phone lines, a broadband connection is what allows VoIP phone systems to work. In comparison with traditional phone systems, VoIP costs are so much less even as call quality is higher.

In the end, you just want a phone system that is perfect for your small business’ needs and requirements. But make sure you think beyond today. and consider the future needs of your growing business. Look for a system that provides this kind of scalability.

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